Shipping & Returns Policy – Iranidryfruits.com
Delivery Information
At Iranidryfruits.com, we are committed to delivering premium-quality Iranian dry fruits to your doorstep in a timely and secure manner. Our standard delivery time across Iran is 3 to 5 business days.
If your order does not arrive within this timeframe, please contact us immediately at [your support email] or call [your customer service number] so we can assist you promptly.
Important: Do not accept the package if the seal is broken or tampered with. Please contact us right away so we can resolve the issue quickly.
Order Processing
Once your order is placed, our customer support team confirms it and begins processing within 1–2 business days. After dispatch, you will receive a tracking number via email or SMS to monitor your shipment.
Shipping Charges
- Free Shipping: On all orders below 10,000 Toman within Iran.
- Orders Above 10,000 Toman: A small advance shipping fee may be applied.
- International Shipping: Charges are calculated based on the destination country and order weight at checkout.
Shipping Coverage
We deliver across all provinces of Pakistan, including:
- PUNJAB
- KPK
- SINDH
- BALOCHISTAN
- ISLAMABAD
Packaging
All dry fruits are securely packed using food-grade, tamper-proof packaging to ensure freshness and safety during transit.
Track Your Order
Once your order is dispatched, you will receive a tracking number to follow your shipment in real-time until it reaches your doorstep.
Lost or Damaged Shipments
If your order is lost or arrives damaged, contact us immediately. We’ll resolve the issue quickly, either through a replacement or refund, depending on the case.
Return & Exchange Policy
At Iranidryfruits.com, we want you to be fully satisfied with your purchase. Our return and exchange policy is designed to ensure transparency and peace of mind.
Eligible Returns & Exchanges
You may request a return or exchange if:
- The product is damaged during shipping.
- You receive a product with a broken or unsealed package.
- The product has visible physical damage (e.g., broken, spoiled, or expired items).
- You receive the wrong item or an item that does not match the product description.
Return Process
- Contact Us within 24 hours of receiving the product at [your support email/phone].
- Share your order number, product details, and issue description.
- Our quality assurance team will investigate and guide you through the return process.
Note: Claims made after 24 hours may not be eligible for return or exchange.
Non-Returnable Items
We do not accept returns in the following cases:
- If the buyer simply changes their mind or does not like the product.
- Orders placed incorrectly (e.g., wrong quantity or product selected by customer).
However, we will always try to assist in resolving concerns or offering replacements when possible.
Refunds
Refunds will be issued only under the following conditions:
- Delayed Delivery: If we are unable to deliver within 3–5 business days (excluding public holidays or natural disruptions).
- Wrong Product Delivered: If the received item does not match your order.
- Product Mismatch or Poor Quality: If the product does not meet the quality or description provided on our website.
All refunds are processed after mutual agreement and returned product verification.
Order Cancellation
Orders can be cancelled before dispatch. Once dispatched, return shipping charges will be the customer’s responsibility. After the returned item is received and verified, the cancellation will be processed.
Contact Us
For questions regarding shipping, returns, or exchanges, please contact our support team:
📞 Phone: [03140262747]
📧 Email: [iranidryfruitts888@gmail.com]
🌐 Website: https://iranidryfruits.com
